Bot Chat

1. How do I access the bot chat feature in Brexa?

2. What is the difference between the "Active" and "Closed" sections in bot chat?

3. How do I view all active bot chat sessions?

4. Can I intervene in or take over an active bot chat session if needed?

5. Is there a way to monitor the bot's real-time interactions with customers?

6. How do I access closed bot chat sessions for review?

7. Can I reopen or follow up on closed bot chat sessions?

8. Is there an option to archive closed bot chats for future reference?

9. How do I manage the bot's responses and behavior during chats?

10. Can I customize the bot's responses to common customer queries?

11. How do I update or modify the bot's knowledge base to improve its effectiveness?

12. How can I ensure that the bot effectively engages with customers?

13. Can customers seamlessly transition from bot chat to live agent chat if needed?

14. How do I handle scenarios where the bot cannot resolve a customer's query?

15. How can I monitor the performance of the bot in real time?

16. Is there a way to generate reports on bot chat metrics (e.g., response time, resolution rate)?

17. Can I track customer satisfaction and feedback from bot chat sessions?

18. How do I set up and configure the bot for different types of customer interactions?

19. Can I define specific workflows or decision trees for the bot to follow?

20. How do I integrate the bot with other tools and systems in Brexa?

21. How is customer data handled and protected during bot chat sessions?

22. Can I set permissions and access controls for managing bot chat features?

23. How do I ensure compliance with data protection regulations during bot interactions?

24. Can I customize the appearance and behavior of the bot chat widget on our website?

25. How do I set business hours and offline messages for the bot chat?

26. Is there an option to create different bot chat workflows for different customer segments?

27. How do I ensure a smooth transition from bot chat to live agent chat when necessary?

28. Can I set rules for when the bot should escalate a conversation to a live agent?

29. How do I ensure continuity and context when a chat is handed over from the bot to an agent?