How do I view all active bot chat sessions?

To view all active bot chat sessions in Brexa, go to the bot chat dashboard and select the "Active" tab. This section will display a list of current conversations, showing details such as customer names, inquiry types, and the bot's progress in addressing them. You can filter and sort the list based on various criteria, like time or priority, to focus on specific interactions. The interface also allows you to dive into individual sessions to monitor or intervene if necessary. Having a clear view of all active sessions helps maintain smooth operations and quick responses.

Last updated