Is there a way to monitor the bot's real-time interactions with customers?

Yes, Brexa offers real-time monitoring of the bot's interactions with customers. You can access this feature through the bot chat dashboard, where live sessions are displayed as they occur. This allows you to see the exact conversations the bot is having, including responses, customer inquiries, and any escalations to live agents. Monitoring these interactions in real time enables you to intervene when necessary, adjust the bot’s behavior, and ensure that it’s following proper workflows. Additionally, you can use these insights to identify areas for improvement in the bot’s handling of customer queries.