Can I set up automated responses or actions based on customer inquiries or feedback?

Yes, Brexa allows you to set up automated responses or actions based on customer inquiries or feedback. You can configure triggers that send personalized replies when customers submit questions, leave feedback, or interact with your support system. This helps you provide timely responses and improve customer satisfaction. Additionally, automated workflows can escalate inquiries to the appropriate team members or trigger follow-up actions based on the type of feedback received. These automations help streamline communication and ensure that your customer service processes are efficient and responsive.