How do I set up and configure the bot for different types of customer interactions?

Setting up and configuring the bot for different types of customer interactions in Brexa involves creating specific workflows, response templates, and decision trees based on various customer queries. You can segment interactions by service type, product, or inquiry category, and define tailored responses for each scenario. The bot management interface allows you to adjust these settings and test different configurations to ensure they align with your business needs. This flexibility ensures that the bot can handle a wide range of customer requests efficiently, improving the overall service experience.