How do I handle scenarios where the bot cannot resolve a customer's query?

When the bot cannot resolve a customer's query, Brexa allows for an easy escalation to a live agent. You can configure the bot to detect when it’s unable to provide a satisfactory answer, prompting it to offer the customer the option of switching to a human representative. This ensures that more complex or sensitive issues are handled appropriately. You can also review these escalations to analyze gaps in the bot's knowledge and update its responses accordingly. Handling these scenarios efficiently prevents customer frustration and ensures high-quality support.