Live Chat

1. How do I access the live chat feature in Brexa?

2. What is the difference between the "All," "My," and "Closed" sections in live chat?

3. How do I view all live chat sessions initiated by customers?

4. Can I filter or sort live chats by date, customer, or status in the "All" section?

5. Is there a way to monitor real-time chat activity for all agents?

6. How do I view live chat sessions assigned to me?

7. Can I reassign live chat sessions to other agents if needed?

8. How do I manage multiple live chat sessions simultaneously?

9. How do I access closed live chat sessions for review?

10. Can I reopen or follow up on closed live chat sessions?

11. Is there an option to archive closed chats for future reference?

12. How do I accept or assign live chat sessions to myself or other agents?

13. Can I set up automated rules for assigning chats based on agent availability or expertise?

14. Is there a way to transfer an ongoing chat to another agent?

15. How can I initiate a live chat with a customer visiting our website?

16. Can customers initiate live chat sessions from different channels (e.g., website, app)?

17. How do I handle multiple customer queries in a single live chat session?

18. What tools are available to enhance live chat interactions (e.g., canned responses, file sharing)?

19. Can I integrate live chat with our CRM to capture customer details and chat history?

20. How do I set up automated responses or chatbots to handle common queries?

21. How can I monitor live chat performance and agent activity in real time?

22. Is there a way to generate reports on live chat metrics (e.g., response time, resolution rate)?

23. Can I track customer satisfaction and feedback from live chat sessions?

24. How is customer data handled and protected during live chat sessions?

25. Can I set permissions and access controls for agents using the live chat feature?

26. How do I ensure compliance with data protection regulations during live chat interactions?

27. Can I customize the appearance and behavior of the live chat widget on our website?

28. How do I set business hours and offline messages for live chat?

29. Is there an option to create different chat workflows for different customer segments?