Can I track customer satisfaction and feedback from bot chat sessions?

Yes, Brexa enables you to track customer satisfaction and feedback from bot chat sessions. After each interaction, you can prompt customers to rate their experience or leave comments, which are then stored and analyzed within the platform. These satisfaction scores can be incorporated into reports to gauge the overall performance of the bot and identify areas for improvement. This feedback loop is essential for understanding how well the bot meets customer needs and for making adjustments to improve engagement, accuracy, and service quality in future interactions.