How do I ensure a smooth transition from bot chat to live agent chat when necessary?

To ensure a smooth transition from bot chat to live agent chat, Brexa provides seamless handover options that retain the context of the conversation. When the bot cannot resolve an issue, it can transfer the chat to a live agent along with the entire conversation history. This helps the agent pick up where the bot left off without requiring the customer to repeat information. You can configure the bot to notify both the agent and the customer when a transition is happening, ensuring clarity and reducing any potential frustration during the handover process.