Can customers seamlessly transition from bot chat to live agent chat if needed?

Yes, Brexa allows customers to seamlessly transition from bot chat to live agent chat when necessary. This feature is triggered when the bot identifies a query that it cannot resolve or when the customer specifically requests human assistance. The transition process is smooth, and all previous chat history is carried over to the live agent, ensuring continuity in the conversation. This integration between bot and live chat ensures that customers receive timely and appropriate support, improving satisfaction and resolving complex issues that automated systems may struggle to handle.