Can I intervene in or take over an active bot chat session if needed?

Yes, Brexa allows you to intervene in or take over an active bot chat session whenever needed. If the bot encounters a situation it cannot resolve, you can manually step in by switching the session to live agent mode. This can be done from the bot chat dashboard, where you can select the chat you want to manage and seamlessly transition control. This feature ensures that complex or sensitive issues are handled by a human representative, enhancing the customer experience. It also allows for flexibility in managing difficult conversations in real time.