Is there an option to create different bot chat workflows for different customer segments?

Yes, Brexa offers the option to create different bot chat workflows for distinct customer segments. You can customize workflows based on factors like customer type, query category, or service needs. This allows the bot to deliver personalized responses that cater to the specific requirements of each segment, improving customer satisfaction and engagement. By tailoring the bot’s interactions, you can ensure a more relevant and efficient customer experience. The platform also lets you set rules for routing chats to different workflows, streamlining the process for both the bot and the customer.