How do I ensure continuity and context when a chat is handed over from the bot to an agent?

To ensure continuity and context when a chat is handed over from the bot to a live agent, Brexa automatically transfers the entire chat history to the agent's dashboard. This allows the agent to review the conversation and understand the customer's issue without needing them to repeat any information. Additionally, the agent can see any actions or responses the bot has already taken, ensuring a seamless continuation of the support process. This feature helps maintain a professional and efficient service experience, even when transitioning between automated and human assistance.