How can I ensure that the bot effectively engages with customers?

Ensuring the bot effectively engages with customers in Brexa requires continuous monitoring, fine-tuning of responses, and analyzing customer feedback. Start by customizing the bot’s conversation flows to be clear, concise, and helpful. Regularly updating the bot's knowledge base and monitoring its performance using Brexa’s analytics tools will help you identify areas of improvement. Setting up decision trees or workflows for different customer segments also enhances engagement. Additionally, enabling seamless transitions to live agents when needed ensures that the bot doesn’t frustrate customers if it cannot resolve an issue.