Can I define specific workflows or decision trees for the bot to follow?

Yes, Brexa allows you to define specific workflows or decision trees for the bot to follow during customer interactions. This enables the bot to guide customers through complex processes step by step, ensuring accurate responses and efficient problem-solving. You can customize these workflows to align with your business’s unique requirements, whether it's troubleshooting, product inquiries, or appointment scheduling. The ability to set predefined paths ensures that the bot follows a structured approach, providing consistent and reliable customer service while minimizing confusion or delays.