Can I categorize articles into different groups or sections?

Yes, you can categorize articles into different groups or sections within the Knowledge Base. This feature helps organize content and makes it easier for users to find relevant information. When creating or editing an article, you can assign it to a specific category from a dropdown menu. You can also create custom categories tailored to your business needs. By effectively categorizing your articles, you enhance navigation and user experience, ensuring customers can locate information quickly and efficiently.