Can I customize the bot's responses to common customer queries?

Yes, Brexa allows you to customize the bot's responses to common customer queries. You can create pre-defined answers for frequently asked questions and set up conversational flows that guide customers through different service options. This customization ensures that the bot provides consistent and helpful information tailored to your business. You can regularly update these responses to reflect new products, services, or company policies, enhancing the customer experience. Additionally, Brexa’s AI capabilities help the bot learn from interactions, improving its responses over time.